What is a Customer Service Certificate?
This certificate is intended to prepare individuals for employment in a variety of customer service. The courses in this certificate go towards the A.A.S. in Business degree at Cleveland State. This certificate is not a transfer certificate, although many institutions accept all or part of the course work toward the bachelor’s degree.
What will I learn?
Upon completion of this program, students will be able to do the following:
- Demonstrate the ability to communicate effectively, think critically, and develop problem solving skills while utilizing quantitative data in business situations through physical or virtual presence in writing, speaking, listening, and electronic data.
- Demonstrate a basic understanding of the American free enterprise system.
- Demonstrate an understanding of the basic interaction of supply and demand.
- Apply business and management knowledge through employability of skills
- Interpret accounting information, marketing practices, and economic data to be creative with business solutions
What are my options at Cleveland State Community College?
Cleveland State Community College Program Options:
- Customer Service Technical Certificate
- Complete your certificate in less than a year!
- Associate of Applied Science in Business Concentration: Business A.A.S.
- Two-year degree
- Associate of Science in Business Administration A.S.
- If you plan to continue to a four-year institution